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Facility Management - What, Why, How Mr. Snehasis Mitra,Manager, Technical Services & Operations Hospital Integrated Facility Management and Quality Auditor
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In Facility Management, service provider domain, geographical
knowledge, availability of skill manpower and technology for process
implementation, financial strength, both service provider and client mind set
for acceptance of each other with equal respect are very important. It is just like
a marriage between the two sides which benefits in different means where mutual
understanding reigns between the two organizations not just limited to the
individuals only. Secondly both should have the feeling of acceptance for each
other which is an important factor. Transparent communication, data sharing, pre
and post selection of service provider, clearly defined scope of work are some
utmost important aspects.
Problems arise when both the side try to get profit out
of each other instead of cooperation and mutual understanding. This is very common factor in Indian market.
Trained staffs are not taken care of by both the parties properly due to sub
vendor concept; this has a very long negative impact in service sector. Staff
will be unable to find the confidence and comfort zone to work with which will directly
affect the stability and reliability of oneself and downgrade the quality of
work along with the environment of working.
Following documentations are required when time comes to
take up the property by the service provider from the client after the service
provider is selected by the client through a selection process:
Property Transition documents, including snag and condition of the asset and
Contract wise individual services transition,
Client and Service provider Escalation matrix ,
Vendor evaluation and selection for capital equipments and spares,
Statutory compliance documents and status.
Proper SLA ( Most of the client do not provide at the 1st time)
The time-lines for completion of complete transition phase
takes place within maximum 3-4 weeks depending upon the size of the property. During
transition most of the capital equipments need to be checked by the OEM if
service reports and history are not available.
Now to avoid future complications, after outsourcing client
should have a basic setup to control over day to day complete vendor system
process documents such as MIS and System & Quality audit. The client should
have to calculate compliances on the basis of the following area such as:
Critical asset and service failure,
Individual area wise under performance by the vendor,
Financial under performance and loss by vendor,
4) Poor knowledge sharing for increase productivity and quality
Both the Soft services and Technical Services require the
presence of an administrator who manages the administrative work is known as
Facility Manager / Property Manager.
Facility Management is profitable for client as well as
service provider if both follow the rules, transparency, acceptability, cooperation.