Management, Facility Management, Integrated Facility Management systems etc
services came into place
during 1970’s and 1980’s as an initiative for cost cutting whereorganizations began to outsource the ‘non-core’
services to the vendors and later on the core services such as HR, Finance,
Material Management, Administration, IT etc.
Management is a discipline which comprises of a wide range of
services that were common to all organizations. These included both ‘hard’
services concerned with the physical fabric of a building, and people-centric
‘soft’ services such as catering, cleaning, security, mailroom management and
health and safety. Over time, managers began to integrate the planning and
management of these services in order to achieve better quality and economies
have a look on the difference between Property management and Facility Management,
Management is managing
of income and expense for the clients
which include budgeting, forecasting and reporting related to properties.
It is related to leasing property, collection of rent and common area
maintenance charges, as well as overall operation and maintenance of all types
of services related to the property which also includes Engineering,
Housekeeping, Security, Horticulture, F&B, Fleet Management, various Risk Insurance
coverage and Finance, front desk etc. All these depend upon the type of client
requirement and contract agreement.
Facility Management is only
responsible for complete asset management and its operation and manages space
utilization – ensuring that per square feet the staff and number of staff per
office are fulfilled.
Now as we know that Facility Management is having various
types of service contracts: one is comprehensive (SLA) and the other is non-comprehensive
basis (Non SLA). Services are as in below.
Soft services like Housekeeping & Security Services
and catering, mailroom management and health and safety, Front desk
Technical Services such as :F&B Services, Engineering,
Operation and Maintenance services,
Laundry, and stores management, with other service
Officer Management Services such as: Printing and
Information Technology dept services / Computer
Infrastructure Management services/Tele communication Engineering
Horticulture services and pest control services comes
under common area maintenance,
Accounts and HR and Administration services,
Store and material services have been outsource even in
the present condition.
In the above service few can be count under back office
key aspects of Facility Management are management of the Organization through proper
planning and organizing quality staffing in proper direction with the help of
proper controlling and evaluation of the process.
Operations and Maintenance includes Operation, Maintenance and Repair, Security
and Life-Safety Management, General Administrative Services, Construction Management
is Architectural/Engineering, Planning and Design Construction Project
Management, Alteration, Renovation, and Workplace, Workplace Planning,
Allocation and Management.
To ensure proper
functioning a well-coordinated support is always required from client end in
the areas of telecommunications, internet –computer networking, admin office budgeting,
costing and accounting & resource management.
order to invite facility management vendors, following important points need to
be calculated by the client before introducing the vendors:
a) Cost reduction and
financial benefits for the business,
b) Comparison of risk
c) Better technology
d) Introduction of
better quality manpower for the noncore services,
e) Strategic focus on
core services in place of noncore services,
f) Discharge of
liabilities and increase flexibility,
g) Smooth operation
Actually selection of
facility management vendor and structuring the system is very important for any
client. Some risk factors which need to be kept in mind before finalizing a
vendor are as follows:
Delay in delivery by the vendor,
Poor knowledge and documentation,
Resistance from the client staff
These risks factor need to be assessed ahead by any client
which could be a loss venture for both the facility management vendor as well
as the client.